Refund & Cancellation Policy
** applicable to account numbers beginning with letter ‘T’
In case of cancellation, charges shall be applicable as per the below schedule:
|
Time |
Cancellation fees |
|---|---|
|
Up till 12 hours before the expected time of pickup of the shipment |
INR 500 or 25% of the invoice* value, whichever is higher |
|
Up till 6 to 12 hours before the expected time of pickup of the shipment |
INR 1000 or 50% of the invoice* value, whichever is higher |
|
Up till 3 to 6 hours before the expected time of pickup of the shipment |
INR 1500 or 75% of the invoice* value, whichever is higher |
|
Less than 3 hours before the expected time of pickup of the shipment |
No Refund |
* invoice refers to MOVIN tax invoice.
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Request for cancellation can only be initiated by the contracted party.
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In case of a cancellation request, please send the email on support@movin.in or initiate a request on the website.
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Refunds will only be processed onto the payment method that was used when the order was created, and into the account it was paid from.
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A refund can take up to 15 business days to reflect in your account.